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Shipping & Refund Policies
Shipping and Ticket Delivery Policy
https://www.salsationfitness.com/en/shipping-and-ticket-delivery-policy
Exchanges
Not allowed. You cannot transfer or sell your ticket to another person.
All tickets are permanently attached to the buyer’s registered account. No exceptions.
Refunds
You may request a full refund up to 14 calendar days before the event date.
Refund requests must be sent directly via email to support@salsationfitness.com or by submitting the withdrawal form (see bottom of this page).
If you cancel less than 14 days before the event, SALSATION FITNESS is not required to issue a refund.
Tickets bought within 5 days of the event are non-refundable and do not qualify for refunds or credits.
Credits
To receive a credit (instead of a refund), you must cancel no later than 5 days before the event.
How to request: Send your cancelation request via email to support@salsationfitness.com or submit the withdrawal form (see bottom of this page).
Credit details:
Valid for 6 months from approval date.
Can be used as an even exchange, or you may pay any price difference.
Can only be used once — after redemption, it cannot be reused.
No-Shows
You are considered a No-Show if:
You cancel less than 5 days before the event, or
You do not attend the event at all.
No-Show consequences: You automatically forfeit the ticket price. No refund or credit will be issued.
These rules apply regardless of the reason for cancellation or non-attendance.
Pre-Recorded Events (Online, not live)
The right to withdraw / cancel does not apply to pre-recorded events.
This is in accordance with consumer law exceptions (Article 103, paragraphs a and m), which state that once you begin accessing pre-recorded digital content with your consent, you lose the right to cancel.
Withdrawal Form (for Refund and Credit Requests)
